Responsible Gaming
Gaming Should Be Fun, Not Financial
At OCGM, we believe that online casino gaming should be enjoyed as a form of entertainment only. It should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble within your means and remember that the house always has a mathematical advantage in the long run.
We are committed to promoting responsible gaming practices and supporting players who may be experiencing difficulties.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before playing.
OCGM takes age verification seriously and reserves the right to request proof of age at any time. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in your own behaviour, please seek help immediately:
- Chasing Losses: Gambling more to try to recover money you've lost
- Loss of Control: Inability to stop or reduce gambling despite wanting to
- Hiding Gambling: Concealing your gambling habits from friends, family, or partners
- Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
- Financial Strain: Using money meant for essentials (bills, rent, food) to gamble
- Escalating Stakes: Needing to gamble with larger amounts to achieve the same excitement
- Mood Changes: Becoming irritable, anxious, or restless when not gambling
- Relationship Problems: Arguments with loved ones about your gambling
- Borrowing Money: Taking loans or using credit to fund gambling activities
- Failed Attempts to Quit: Repeatedly trying and failing to stop or control gambling
Self-Help Tools & Features
OCGM provides several built-in tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a limit on how much you're willing to lose in a given period
- Session Time Limits: Set automatic reminders or session cut-offs to prevent extended play
- Reality Checks: Receive periodic notifications about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
To access these tools, visit your account settings. If you need assistance, contact our customer support team.
Support & Help Resources
If you or someone you know is struggling with gambling, help is available. The following organisations offer free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Register to self-exclude from all UK-licensed online casinos - Gamblers Anonymous – Peer support meetings and fellowship
Phone: 020 7384 3040
International Resources
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Phone: 0800 1 372 374
If You Need Help
If you feel your gambling is becoming a problem, or if you're concerned about someone else's gambling, please reach out for support today. There is no shame in seeking help – problem gambling is a recognised condition, and support is available.
Contact one of the organisations listed above. They offer free, confidential assistance 24/7.
You can also contact OCGM's customer support team to discuss self-exclusion or deposit limit options at any time.
This page contains important information about responsible gaming. By using OCGM's services, you acknowledge that you have read and understood this guidance and agree to gamble responsibly. If you experience difficulty controlling your gambling, please seek professional help immediately.